Banks, debt collection companies, and law firms take note; plausible deniability is no longer a valid argument with the latest generation of email services.
Nowadays email can and does come with guarantees. Whilst you can’t guarantee that an email will be opened, you can most certainly detect whether or not it has been, without the need for the often fallible ‘read receipts’.
The ‘honest guv, I never saw it’ argument simply no longer holds water.
So how might the ability to legally prove an email has been sent and opened be useful say, to the banking industry?
With retail banks in particular under huge pressure to comply with consumer legislation, particularly with regard to areas such as charging and fees, a customers’ ability to wriggle off the hook is significantly diminished if it can be proved that they have received information on the status of their accounts (bank statements for example) and yet still failed to get them in order. Once or twice may be forgivable in the name of good customer relations, but serial offenders would find it difficult to lay the blame back on the bank.
Robust electronic trails that can withstand the scrutiny of even the most zealous data security experts provide full legal backup should it be required, helping to prove or disprove cases no matter how high the stakes.
Whilst the occasional windfall is always welcome in the form of a big legal case, it is the day-to-day cost savings on numerous transactions that can really make a difference to the bottom line. Ridding yourself of the cost of printing is finally doable thanks to a legitimate solution to electronic signatures and encryption.
This has wide-ranging possibilities capable of not only benefiting the organisation, but also the consumer.
Mortgage applications, corporate loans, insurance documentation than can be signed off on your PC or tablet and kept and stored in the cloud, equals storage and retrieval that is rapid, cost effective and not subject to the fallibility of humans or the whims of snail mail.
No need for visits to a local branch when that local branch is your own PC. Plausible deniability? Not so plausible after all.
Source: This post was from Mailsoft Solutions, providers of RMail, the high value email service giving you legal proof of email delivery. Learn how Registered Email can improve the way you do business www.mailsoftsolutions.co.uk. Track, Prove, Sign and Encrypt – you can try it for free today.