Within Crossware Mail Signature there is a feature to turn on debugging which creates a log to help resolve issues.

NOTE: When debug logging is enabled it will seriously affect system performance. We recommend it should only be enabled in a test environment, or when users are not connected to the server, e.g. after hours. It should be turned off as soon as possible.

Debug Logging:

1. To enable logging from the Domino Server Console, type the command:

set configuration cwesigloglevel=2

2. Send an e-mail that will cause the issue.

3. Check the log/console to see if the debug logs were generated.

4. Disable logging by typing the command:

set configuration cwesigloglevel=

5. Send a test e-mail to confirm that logging has been disabled.

The e-mail will generate a considerable amount of data in log.nsf, which documents every action that has taken place during the processing of each email.