Q:# I've added a user to the group but they don't get a signature appended
A:# There are several reasons for a user not getting a signature appended. (See Troubleshooting missing signatures).
Q:# I'm having difficulty with laying out the signature using tables.
A:# Notes is poor at rendering tables when it converts from rich text to HTML. For best results use an imported HTML File. (See Use HTML File).
Q:# My notes server running Domino 6.02 for Windows has frozen after installing Crossware Mail Signature.
A:# This is probably a coincidence. Please see the instructions for uninstalling the product to isolate this as the cause. Try renaming log.nsf to log.old and see if this helps. If so, it was a corrupt log file which was probably the cause of the issue.
Q:# When installing, I get part way through and then an error message "Failed to launch file" appears. What is wrong?
A:# Your windows file associations are not correct. You need to ensure that Windows associates NSF files with IBM Lotus Notes.
Q:# How do I check that the Unicode Libraries are installed on AS400/iSeries?
A:# Open the Licenced Programs menu and check that "Option 39" is installed. For a more detailed description see here AS400 Unicode Libraries
Q:# Why do my SMTP e-mail signatures contain plain text with attachments?
A:# Your SMTP e-mail is sent as rich text and the server converts it to plain text for transport over the internet. For a more detailed description see here Rich Text SMTP e-mails
Q:# Why do I get the error "Failed to Launch File"?
A:# The installer attempts to run a ".nsf" file and windows does not know how to handle it. See Failed to Launch File Error
Q:# Why are my signatures on internal e-mails coming out as plain text?
A:# The most likely cause of this is the setting of Mail Preferences on the person,server document or the Notes client Format for emails
Q:# Why do internal users receive emails with External Only sub signatures?
A:# The most likely cause of this is that there are a mixture of internal and external recipients Internal/External Sub Signatures
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