Frequently Asked Questions about Crossware Mail Signature
Who is Crossware?
Crossware was originally founded in Denmark as an IBM Business Partner Services offering. After holidaying in New Zealand the owners decided to pack their bags and move the company to this wonderful country. Since then, Crossware has opened offices in both the USA and the UK.
What is Crossware Mail Signature?
Crossware Mail Signature is an email signature application that allows you to manage email signatures for an entire organisation from one configuration database.
Why do we need to manage our email signatures?
Email is the most common form of electronic communication worldwide, especially for businesses. It is therefore hugely important for every email to convey your brand image as well as complying to email disclaimer regulations. You wouldn’t let your employees design their own business cards!
Who uses Crossware Mail Signature?
Companies in any industry and of any size… anybody can use this product! Our smallest customer consists of 1 user, whereas our largest current customer has 30,000 users. Over 1000 corporate customers use Crossware Mail Signature, totaling more than 600,000 individual email users.
How easy is it to install?
The application is very simple to install via our installation wizard, which usually takes approximately 10 minutes to complete. Then it is a matter of designing and creating your email signature(s) – making them as simple or as complex as you wish.
What support is offered?
All our licenses include 12 months of Software Maintenance and Support. This gives customers access to all of the latest updates, as well as full technical support of the application.
Why use it over the standard client email signature feature?
The standard client feature is very difficult to manage at a corporate level. You have to either create each email signature individually or push a generic email signature out to the clients; and even then the end-user can tamper with their own email signature. Updates to email signatures take a lot of effort. Finally, these signatures won’t appear on your emails from mobile devices. Crossware Mail Signature solves all these problems as well as adding an array of additional benefits!
Can different groups have different email signatures?
Yes, many of our customers set up various email signatures according to their different departments/divisions within their organisations. These can be based on groups in your Address Book, domain names, or even based on conditional rules.
Can I have different email signatures for internal/external emails?
Yes, you can easily create different versions of your email signature, one for internal emails and one for external emails, and these will be applied automatically for every email.
What clients are supported?
Crossware Mail Signature is client independent, as it is installed on the server (or Office 365 cloud); therefore all devices and clients that send email via your mail server are supported.
What are the installation requirements?
All major Domino Server platforms from Version 8.0 and upward are supported, along with IBM Lotus Notes clients from Version 8.0 and above running on Windows/Linux/Macintosh. On Microsoft we support Exchange 2010, 2013 and Office 365.
Do I need to set up an email signature for each individual?
Not at all! Crossware Mail Signature allows you to set up a single email signature for your entire organisation, or multiple email signatures based on groups within your organisation. Personal information is then pulled dynamically into the email signature every time an email is sent.
How is the software licensed?
There are two options for licensing: Perpetual License – available for: Domino and Exchange Subscription License – available for: Domino, Exchange & Office 365